Professional Services Rates (On-site and Remote.)

Our standard consultancy rates are divided into support categories depending on the level of service needed

  • $160ex per hour for senior technicians (Level 2, 3 and above)
    • Day rates available (usually 40% discount)*
  • $120ex per hour for junior technicians (Level 1, Helpdesk)
    • Day rates available (usually 50% discount)*
  • $100 per hour – Schools, Not-for-Profit Organisations
    • Day rates available (usually 50% discount)*
  • Project rates will be quoted and negotiated on a needs basis, often some projects may contain a mix of Senior and Junior work rates.
  • After hours 50% loading between 5pm and 10pm and 6am to 9am
  • After hours 100% loading between 10pm and 6am

*Based on 9 hour day 8am to 5pm, with 8 billable hours – technicians will be required to have 1hr available for a lunch break at an appropriate time – usually negotiated between technician and client representative.

*Rates subject to change without notice – please call for a quote

On-Site Rates

Call out fees will be applied depending on the situation

  • Call-outs fee will not be charged for all day rate jobs
  • Standard fee is $50 call-out
  • Travel charge is not charged for travel under 1 hour, however will be charged at the rate of the attending technician if travel is more than one hour away (in standard traffic conditions.)
  • Where travel is over 100kms a subsequent 70c per km will also be charged for every km over 100km
  • Tolls, parking, interstate travel and accommodation will be on-charged and where possible the client will be informed of pending charges prior to the job commencing.
  • Any jobs which require Interstate or long distance travel should be booked no less than 2 weeks in advance – unless in the case of emergency, however it should be expected that emergency tariffs may apply.